Manifesto
The LangOps Manifesto
Twelve principles for running language as part of the business, written by practitioners and kept open for everyone.
Understand all customers
Our highest priority is to understand every customer no matter what language they use and expand our reach to the widest audience possible.
Support all customer facing functions
We initially focus on the most urgent needs, but promote organizational progress and architect solutions which can eventually support all customer interactions.
Embrace data-centric AI
Data is the key to performant AI systems for language. We collect, create, structure, maintain, and leverage textual data to deliver efficient solutions.
Try AI first
AI systems are already good enough for many use cases and their performance will continue to improve. We always start by trying AI solutions to solve language problems.
Assess quality of AI
Quality is the pillar for trust in AI. Everything we create is proactively assessed through the lens of quality, so we can act before errors arise.
Value human contribution
We value the human contribution that constantly improves our data and thus machines.
Expect transparency, control and scalability
We create scalable, transparent, easy-to-use systems. We can control and change the systems to improve the process.
Process data in real time
The world is moving to dynamic content creation. We build with real time at the core.
Build language-agnostic
We design all processes and supporting systems with ease of scaling to new languages. We dynamically integrate language into our products without any hardwiring.
Promote interdisciplinary knowledge
We train LangOps in the different areas required to be efficient. We continuously enable teams to evolve and learn new skills.
Leverage available data and tech
We make use of available tools and data collections. We strictly account for total cost of ownership in buy or build situations.
Be at the forefront
We invest time to research and study academic and commercial advances. We future proof LangOps by constantly pushing the boundaries.
The LangOps Manifesto by Britta Aagaard, João Graça, Jochen Hummel and Vasco Pedro, first presented at LangOps Universe 2022. Source langops.org, licensed CC BY-SA 4.0.